Fiverr Customer Service Skill Test Answers
Which of the following are mistakes to avoid when communicating with a customer over email? Sending the email without checking it for grammar mistakes Not writing an appropriate subject line Using jargon which the customer may not be familiar with a and b b and c a b and c Question: Which of the following is a customer need? Premium pricing Experienced management Friendly customer service Growing financial performance Which of the following responses can have a negative impact on an angry customer? Asking the customer to come back when they have calmed down. Explaining the best solution you have for them at the moment. Letting the customer vent and calm down. Expressing your regret over the inconvenience faced by them. What would be the two needs of a customer when visiting a theme park? Safety and Fun Accuracy and Certainty Efficiency and Seriousness Low cost and Tranquility What is meant by inflection? The accent you talk ...